Technical Support Consultant – AEM / Adobe Experience Manager, Adobecq

4 - 9 Years
Noida

Job Description

Warm Greetings from Career Trackers & Consulting

We have multiple positions with a very Prestigious Product Development MNC for Technical Support Consultant for the AEM (CQ) for Noida.

If you wish to try this position for Noida, Kindly email your resume asap along with the details requested below at itrecruiter@careertrackers.in

Company : Product Development MNC
Role : Technical Support Consultant
Expertise required: Adobe Experience Manager, Java J2EE, JavaScript, HTML5, XHTML, HTML, CSS, Customer Technical Support
Exp: 4years - 8 years
Work Location: Noida
Package: Best in the Industry
Nature of job: Permanent & Fulltime
Number of Positions: Multiple


PLEASE SHARE YOUR BELOW DETAILS FOR FURTHER PROCESSING:-

1. Full Name ( No Abbreviations) :
2. Email ID:
3. Mobile :
4. Current Designation :
5. Current Organization:
6.Explanation of Gap in Employment (if any):
7. Total Experience:
8. Relevant Experience on
AEM:
Java/J2EE:
DataBase:
Frontend:
Customer Technical Support
10. Current CTC:
11. Expected CTC (in figure) :
12. Notice Period :
13. Current location:
14. Open for Noida:
15. Highest Qualification :


Job Description:

The challenge::

The Experience Manager Technical Support Consultant for the AEM (CQ) solution will provide Technical Support for the global Customer base. Key elements of the role involve handling technical issues and ensuring our Customers are set-up for success. You will field questions, log and work high priority issues, meet with Customers regularly, and manage escalations while working with the extended Support team (Support and Engineering). The over-arching goal is to ensure that you can anticipate and avoid issues, identify and mitigate against risk.
When necessary, you may be required to go onsite to expedite the resolution of a technical issue, or as part of an overall Customer experience improvement exercise. Team members will be required to fully document all customer cases, customer problem interactions, and customer environment details to ensure complete regular Customer Account reviews. The objective of this group is to create memorable Customer Experiences for our most strategic Customer resulting in Customers being wildly successful using our products.


Roles & Responsibility:
First point of contact for customer concerns relating to technical issues
Customer advocate and represent their needs with internal product teams
Provide extremely timely response/resolution to technical and product inquires
Provides resolution results within established Service Level Agreement Guidelines
Awareness of Customer business priorities & key events
Provides proactive Issue Status updates to required parties
Record and document all issues related to customers within established process guidelines
Trouble-shoot/qualify cases before escalating into Engineering
Answer questions regarding product functionality and usage
Enable product features included in the contract which Customer cant enable themselves through the admin console
Troubleshoot implementation problems
Work high priority technical issues
Provide on-site assistance as needed to resolve product issues
Product Content Creation (KB articles, whitepapers, forum participation)
Provide Knowledge Transfer sessions to help reduce escalations into Adobe

Experience Required:-
Strong Technical knowledge of J2EE application servers, databases, and LDAP server technology
Java Development Experience
Experience with ActionScript, JavaScript, HTML5, XHTML, HTML, CSS, Flash/Flex, SOAP, XML
Experience with Adobe CQ/AEM desired but not a hard requirement
Windows/Linux server knowledge
Performance tuning and optimization
Debugging of customer code
Knowledge at API level of 3rd party applications
Bachelors Degree or equivalent experience.
At least five years of full time experience in customer care/customer support or related field
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Advanced written and verbal communication skills
Strong personal organization skills
Ability to multi-task and prioritize job requirements


Kindly email your resume in case you are interested asap at itrecruiter@careertrackers.in

Would request you to kindly share this email with your friends in case you are not interested in exploring.


Thanks & Warm Regards

Kiran
Career Trackers & Consulting
7060339051
itrecruiter@careertrackers.in

http://www.careertrackers.in


Salary: INR Best In The Industry

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:System Design/Implementation/ERP/CRM

Role:Subject Matter Expert

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Warm Greetings

We have multiple positions with a very Prestigious Product Development MNC for Technical Support Consultant for the AEM (CQ) for Noida.

If you wish to try this position for Noida, Kindly email your resume asap along with the details requested below at itrecruiter@careertrackers.in

Company : Product Development MNC
Role : Technical Support Consultant
Expertise required: Adobe Experience Manager, Java J2EE, JavaScript, HTML5, XHTML, HTML, CSS, Customer Technical Support
Exp: 4years - 8 years
Work Location: Noida
Package: Best in the Industry
Nature of job: Permanent & Fulltime
Number of Positions: Multiple


PLEASE SHARE YOUR BELOW DETAILS FOR FURTHER PROCESSING:-

1. Full Name ( No Abbreviations) :
2. Email ID:
3. Mobile :
4. Current Designation :
5. Current Organization:
6.Explanation of Gap in Employment (if any):
7. Total Experience:
8. Relevant Experience on
AEM:
Java/J2EE:
DataBase:
Frontend:
Customer Technical Support
10. Current CTC:
11. Expected CTC (in figure) :
12. Notice Period :
13. Current location:
14. Open for Noida:
15. Highest Qualification :


Job Description:

The challenge::

The Experience Manager Technical Support Consultant for the AEM (CQ) solution will provide Technical Support for the global Customer base. Key elements of the role involve handling technical issues and ensuring our Customers are set-up for success. You will field questions, log and work high priority issues, meet with Customers regularly, and manage escalations while working with the extended Support team (Support and Engineering). The over-arching goal is to ensure that you can anticipate and avoid issues, identify and mitigate against risk.
When necessary, you may be required to go onsite to expedite the resolution of a technical issue, or as part of an overall Customer experience improvement exercise. Team members will be required to fully document all customer cases, customer problem interactions, and customer environment details to ensure complete regular Customer Account reviews. The objective of this group is to create memorable Customer Experiences for our most strategic Customer resulting in Customers being wildly successful using our products.


Roles & Responsibility:
First point of contact for customer concerns relating to technical issues
Customer advocate and represent their needs with internal product teams
Provide extremely timely response/resolution to technical and product inquires
Provides resolution results within established Service Level Agreement Guidelines
Awareness of Customer business priorities & key events
Provides proactive Issue Status updates to required parties
Record and document all issues related to customers within established process guidelines
Trouble-shoot/qualify cases before escalating into Engineering
Answer questions regarding product functionality and usage
Enable product features included in the contract which Customer cant enable themselves through the admin console
Troubleshoot implementation problems
Work high priority technical issues
Provide on-site assistance as needed to resolve product issues
Product Content Creation (KB articles, whitepapers, forum participation)
Provide Knowledge Transfer sessions to help reduce escalations into Adobe

Experience Required:-
Strong Technical knowledge of J2EE application servers, databases, and LDAP server technology
Java Development Experience
Experience with ActionScript, JavaScript, HTML5, XHTML, HTML, CSS, Flash/Flex, SOAP, XML
Experience with Adobe CQ/AEM desired but not a hard requirement
Windows/Linux server knowledge
Performance tuning and optimization
Debugging of customer code
Knowledge at API level of 3rd party applications
Bachelors Degree or equivalent experience.
At least five years of full time experience in customer care/customer support or related field
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Advanced written and verbal communication skills
Strong personal organization skills
Ability to multi-task and prioritize job requirements


Kindly email your resume in case you are interested asap at itrecruiter@careertrackers.in

Would request you to kindly share this email with your friends in case you are not interested in exploring.


Thanks & Warm Regards

Kiran
Career Trackers & Consulting
7060339051
itrecruiter@careertrackers.in

http://www.careertrackers.in


Company Profile

Career Trackers and Consulting

A very Prestigious Product Development MNC
View Contact Details+

Recruiter Name:Kiran ; 7060339051

Contact Company:Career Trackers and Consulting

Telephone:7060339051

Email :itrecruiter@careertrackers.in

Reference Id:AEM Tech Support Noida

Website:http://www.careertrackers.in

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