Technical Support Consultant AEM / Adobecq5 / Adobe Experience Manager

3 - 8 Years
Noida

Job Description


Dear Friends
Warm Greetings from Career Trackers & Consulting.

We have multiple positions with A very prestigious MNC for Technical Support Consultants- AdobeCQ / Adobe Experience Manager / AEM for Noida.

Kindly email your resume asap along with the details requested below at hr@careertrackers.in

Company: A very Prestigious MNC
Role: Technical Support Consultant-Adobe Experience Manager / AEM / AdobeCQ
Experience: 3-7yrs
Skills required:
AEM , Javascript, HTML,
Technical support/ Production support exposure
Excellent communication as this is a client facing role, resolving customer queries over the phone or portal.
Someone who is willing to work in 24*7 profile
Package: Best in the Industry
Nature of job: Permanent & Fulltime
working hours : 3:30pm to 5:30am

Below Requested Details are Mandatory for further processing.

1. Name :
2. Mobile :
3. Email ID:
4. Current Organization:
5. Current Role:
6. Highest Qualification:
7. Total Experience:
8. Relevant Experience:
(a)AdobeCQ / AEM :
(b)Front-End(HTML, CSS, Java Script):
(c)Database(Oracle, SQL, MySQL, PostgreSQL, PLSQL):
(d)Technical Support:
(e ) Java/ J2ee:
(f) Content Management :
9. Current CTC:
10. Expected CTC:
11. Current Location:
12. Open for Noida :
13. Earliest you could join :

Job Description for Technical Support Consultant AEM for Noida.

The AEM Customer Care team provides round the clock technical assistance for the Adobe CQ, Scene7 and DAM solutions. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Consultants provide accurate and timely technical support to companys customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. They carry out projects as assigned and support other team members in order to represent Company in a professional manner.

What youll do
Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, and portal
Acts as a customer advocate ensuring all customers voices are heard
Liaise with engineering/product management to ensure customers desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Engineering staff in resolving product issues
Participate in department team meetings
Assist in special projects and other duties as assigned

What you need to succeed

Either a Bachelor or Masters degree in Computer Science plus 2-7 years experience in the Web and/or ECMS technologies space
Strong knowledge of Web technologies especially JAVA/J2EE (e.g. coding, garbage collection tuning, heap dump & thread dump analysis) and JavaScript, Content Management Systems (CMS), website architecture
Proficiency in HTML, DHTML, CSS, XML, AJAX, JQuery, Apache & IIS
Working knowledge of different OS including WIN, UNIX, LINUX, Solaris
Experience and ability to conceptually understand the implications and propose architectures for large Web based solutions of different sizes, their implications on the solution concept and development as well as understanding the impact of caching and other performance related measures
Support all kinds of product related issues e.g. architecture, infrastructure, functionality, development, integration, migration etc.
Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues
Recognizing areas that require patching and upgradation for fixing vulnerabilities
Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical
Effective dialogue building skills; listening, good Q&A skills Would request you to kindly share this email with your friends or share some references as we have huge positions for multiple levels.


Kindly email your resume in case you are interested asap at hr@careertrackers.in


Thanks & Warm Regards
Kritika
Career Trackers & Consulting
8755334786 / 8218710071
hr@careertrackers.in
kritika@careertrackers.in

http://www.careertrackers.in


Salary: INR Best In The Industry

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile


Dear Friends
Warm Greetings from Career Trackers & Consulting.

We have multiple positions with A very prestigious MNC for Technical Support Consultants- AdobeCQ / Adobe Experience Manager / AEM for Noida.

Kindly email your resume asap along with the details requested below at hr@careertrackers.in

Company: A very Prestigious MNC
Role: Technical Support Consultant-Adobe Experience Manager / AEM / AdobeCQ
Experience: 3-7yrs
Skills required:
AEM , Javascript, HTML,
Technical support/ Production support exposure
Excellent communication as this is a client facing role, resolving customer queries over the phone or portal.
Someone who is willing to work in 24*7 profile
Package: Best in the Industry
Nature of job: Permanent & Fulltime
working hours : 3:30pm to 12am

Below Requested Details are Mandatory for further processing.

1. Name :
2. Mobile :
3. Email ID:
4. Current Organization:
5. Current Role:
6. Highest Qualification:
7. Total Experience:
8. Relevant Experience:
(a)AdobeCQ / AEM :
(b)Front-End(HTML, CSS, Java Script):
(c)Database(Oracle, SQL, MySQL, PostgreSQL, PLSQL):
(d)Technical Support:
(e ) Java/ J2ee:
(f) Content Management :
9. Current CTC:
10. Expected CTC:
11. Current Location:
12. Open for Noida :
13. Earliest you could join :

Job Description for Technical Support Consultant AEM for Noida.

The AEM Customer Care team provides round the clock technical assistance for the Adobe CQ, Scene7 and DAM solutions. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Consultants provide accurate and timely technical support to companys customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. They carry out projects as assigned and support other team members in order to represent Company in a professional manner.

What youll do
Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone, and portal
Acts as a customer advocate ensuring all customers voices are heard
Liaise with engineering/product management to ensure customers desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Troubleshoot, validate, and report customer submitted bug reports
Assist Engineering staff in resolving product issues
Participate in department team meetings
Assist in special projects and other duties as assigned

What you need to succeed

Either a Bachelor or Masters degree in Computer Science plus 2-7 years experience in the Web and/or ECMS technologies space
Strong knowledge of Web technologies especially JAVA/J2EE (e.g. coding, garbage collection tuning, heap dump & thread dump analysis) and JavaScript, Content Management Systems (CMS), website architecture
Proficiency in HTML, DHTML, CSS, XML, AJAX, JQuery, Apache & IIS
Working knowledge of different OS including WIN, UNIX, LINUX, Solaris
Experience and ability to conceptually understand the implications and propose architectures for large Web based solutions of different sizes, their implications on the solution concept and development as well as understanding the impact of caching and other performance related measures
Support all kinds of product related issues e.g. architecture, infrastructure, functionality, development, integration, migration etc.
Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues
Recognizing areas that require patching and upgradation for fixing vulnerabilities
Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical
Effective dialogue building skills; listening, good Q&A skills Would request you to kindly share this email with your friends or share some references as we have huge positions for multiple levels.


Kindly email your resume in case you are interested asap at hr@careertrackers.in


Thanks & Warm Regards
Kritika
Career Trackers & Consulting
8755334786 / 8218710071
hr@careertrackers.in
kritika@careertrackers.in

http://www.careertrackers.in


Company Profile

Career Trackers and Consulting

A very prestigious MNC having strong world wide presence
View Contact Details+

Recruiter Name:Kritika ; hr@careertrackers.in

Contact Company:Career Trackers and Consulting

Telephone:8755334786

Email :hr@careertrackers.in,kritika@careertrackers.in

Reference Id:Tech Support - AdobeCQ5 / AEM

Website:http://www.careertrackers.in

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