Technical Support Consultant – Adobe Campaign

3 - 8 Years
Noida

Job Description

Seasons Greetings from Career Trackers & Consulting.

We have multiple positions with a very prestigious Product Development MNC for Technical Support Consultants- Adobe Campaign for Noida.

Kindly email your resume asap along with the details requested below at hr@careertrackers.in

Company: Product Development MNC
Role: Sr. Technical Support Consultant- Campaign
Experience: 2-8 years
Excellent communication as this is a client facing role
Mandatory Skills required: Javascript, HTML, Unix Shell Scripting, SQL Queries, Database : PLSQL / MySQL / PostGreSQL
Database (Oracle, Sql) and Javascript
Technical support/ Production support exposure
Someone who is willing to work in Rotational Shifts
Package: Best in the Industry
Nature of job: Permanent & Fulltime

Below Requested Details are Mandatory for further processing.

Name :
Mobile :
Email ID:
Current Organization:
Current Role:
Highest Qualification:
Total Experience:
Current CTC:
Expected CTC:
Current Location:
Open for Noida :
Earliest you could join :
Open for Rotational Shifts :

Job Description :
2-8 years of experience in a software support environment supporting complex, multi-tiered enterprise software applications.
Experience writing and debugging SQL statements, XML/Javascript/HTML are required.
Experience with one or more database platforms (Oracle, SQL, MySQL, or PostgreSQL) is required.
Experience with web services APIs, database connectors, SOAP
Proven in depth of knowledge of complex, database-centric, internet-based systems
Ability to multi-task and work through problems independently
Excellent Communications skills (written & verbal)
4 year degree or equivalent experience
Additional skills expected
Highly Organized
Curious and interested in learning new technologies
Strong multiple priority management skills
Demonstrates awareness and commitment to customer satisfaction
Work experience
Worked in a role recently as a technical support person that was working with business\enterprise customers.
Has held a role that required at least 20% of their time to be spent troubleshooting with SQL and relational databases.
Demonstrable experience reading and troubleshooting XML, HTML
Demonstrable network / client server connectivity.

Has digital marketing experience from an email service provider, or a competitor.
Responsibilities
Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product.
Thoroughly documenting all communication, troubleshooting, and activity on issues reported by customers
Educating customers on specific product functionality required to resolve their issues.
Writing and presenting internal\informal courses on troubleshooting areas of product functionality.
Creating solution entries as required
Working cooperatively with other Technical Support team members and members of other teams such as consulting services, Engineering, technical operations, and deliverability.
Timely communication with customers concerning status of open support issues
Troubleshooting issues related to 3rd party software applications
Duties may also include working in conjunction with other team members on special teams or projects assigned to the Technical Support team such as customer migrations, product testing, implementations, and follow-up training of customers and newer support team members.
Job summary
Provide technical support and product guidance to customers, partners, and others who are involved in developing campaigns and other marketing channel communications on our platform at all stages of the cycle. Pro-actively develop and nurture good working relationships with developers and users at customer sites to ensure that their success with our product is assured through your efforts. Effectively research, record, and maintain on-going knowledge of best practices for product usage in all areas of functionality. Build and maintain strong working relationships with other teams that support customer needs and business goals.

Would request you to kindly share this email with your friends or share some references as we have huge positions for multiple levels.

Kindly email your resume in case you are interested asap at hr@careertrackers.in


Thanks & Warm Regards
Kritika
Technical Recruiter
Career Trackers & Consulting
8755334786 / 8218710071
hr@careertrackers.in
http://www.careertrackers.in

Salary: INR Best In The Industry

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:System Design/Implementation/ERP/CRM

Role:Subject Matter Expert

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Seasons Greetings from Career Trackers & Consulting.

We have multiple positions with a very prestigious Product Development MNC for Technical Support Consultants- Adobe Campaign for Noida.

Kindly email your resume asap along with the details requested below at hr@careertrackers.in

Company: Product Development MNC
Role: Sr. Technical Support Consultant- Campaign
Experience: 2-8 years
Excellent communication as this is a client facing role
Mandatory Skills required: Javascript, HTML, Unix Shell Scripting, SQL Queries, Database : PLSQL / MySQL / PostGreSQL
Database (Oracle, Sql) and Javascript
Technical support/ Production support exposure
Someone who is willing to work in Rotational Shifts
Package: Best in the Industry
Nature of job: Permanent & Fulltime

Below Requested Details are Mandatory for further processing.

Name :
Mobile :
Email ID:
Current Organization:
Current Role:
Highest Qualification:
Total Experience:
Current CTC:
Expected CTC:
Current Location:
Open for Noida :
Earliest you could join :
Open for Rotational Shifts :

Job Description :
2-8 years of experience in a software support environment supporting complex, multi-tiered enterprise software applications.
Experience writing and debugging SQL statements, XML/Javascript/HTML are required.
Experience with one or more database platforms (Oracle, SQL, MySQL, or PostgreSQL) is required.
Experience with web services APIs, database connectors, SOAP
Proven in depth of knowledge of complex, database-centric, internet-based systems
Ability to multi-task and work through problems independently
Excellent Communications skills (written & verbal)
4 year degree or equivalent experience
Additional skills expected
Highly Organized
Curious and interested in learning new technologies
Strong multiple priority management skills
Demonstrates awareness and commitment to customer satisfaction
Work experience
Worked in a role recently as a technical support person that was working with business\enterprise customers.
Has held a role that required at least 20% of their time to be spent troubleshooting with SQL and relational databases.
Demonstrable experience reading and troubleshooting XML, HTML
Demonstrable network / client server connectivity.

Has digital marketing experience from an email service provider, or a competitor.
Responsibilities
Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product.
Thoroughly documenting all communication, troubleshooting, and activity on issues reported by customers
Educating customers on specific product functionality required to resolve their issues.
Writing and presenting internal\informal courses on troubleshooting areas of product functionality.
Creating solution entries as required
Working cooperatively with other Technical Support team members and members of other teams such as consulting services, Engineering, technical operations, and deliverability.
Timely communication with customers concerning status of open support issues
Troubleshooting issues related to 3rd party software applications
Duties may also include working in conjunction with other team members on special teams or projects assigned to the Technical Support team such as customer migrations, product testing, implementations, and follow-up training of customers and newer support team members.
Job summary
Provide technical support and product guidance to customers, partners, and others who are involved in developing campaigns and other marketing channel communications on our platform at all stages of the cycle. Pro-actively develop and nurture good working relationships with developers and users at customer sites to ensure that their success with our product is assured through your efforts. Effectively research, record, and maintain on-going knowledge of best practices for product usage in all areas of functionality. Build and maintain strong working relationships with other teams that support customer needs and business goals.

Would request you to kindly share this email with your friends or share some references as we have huge positions for multiple levels.

Kindly email your resume in case you are interested asap at hr@careertrackers.in


Thanks & Warm Regards
Kritika
Technical Recruiter
Career Trackers & Consulting
8755334786 / 8218710071
hr@careertrackers.in
http://www.careertrackers.in


Company Profile

Career Trackers and Consulting

A very Prestigious Product Development MNC
View Contact Details+

Recruiter Name:Kritika ; 8755334786

Contact Company:Career Trackers and Consulting

Telephone:8755334786

Email :itrecruiter@careertrackers.in

Reference Id:Adobe Campaign Tech Support Noida

Website:http://www.careertrackers.in

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