Technical Support Manager- Digital Marketing Customer Care for Noida

8 - 13 Years
Noida

Job Description

Dear Friends

Warm Greetings from Career Trackers & Consulting.

Our prestigious client is looking for Technical Support Manager - Digital Marketing Customer Care for Noida.

Kindly email your updated resume with ALL the Mandatory Details at neeta@careertrackers.in and call at 8218710071


Company: A very Prestigious MNC
Role: Technical Support Manager - Digital Marketing Customer Care
Work Location: Noida
Interview Location : Noida
Nature of Job: Permanent & Fulltime
Work Hours : 5:30pm to 2:30am
Experience: 9+ years to 15yrs
Package: Best In the Industry
Required Qualifications: Bachelor Degree in Engineering or equivalent experience, with relevant Professional and Industry Certifications.


Would request you to kindly share the below requested details. These details are Mandatory:

Name :
Mobile :
Email ID:
Current Employer:
Current Role:
Highest Qualification:
Total Experience:
Relevant Experience on either of below :
(a) Technical Support :
(b) Digital Marketing :
(c) Customer Satisfaction:
(d) Customer Retention :
(e) Customer Support :
Current CTC:
Expected CTC:
Current Location:
Open for Noida :
Earliest you could join :
Open For working hours 5:30pm to 2:30am :

Knowledge & Skills Required:
8+ years of experience in leading Enterprise Product Support teams, delivering high-quality, customer specific, value-added technical and business services.
A technology professional with in-depth knowledge of current and emerging trends in Enterprise Software support services, including those in the areas most relevant to Adobes products and solutions
Domain experience in Digital marketing is highly desired.
Requires understanding of complex business models and services including SaaS and Cloud based Services.
Role model for Companys values with a focus on operational excellence, customer satisfaction and retention
Exemplifies leadership, inspiration, passion, exceptional communication, presentation and interpersonal skills.
Demonstrated ability to manage and lead Customer care delivery teams to high levels of performance.
Superior cross-functional communication; ability to navigate in a heavily matrix organization.
Excellent team management, coaching and mentoring skills.

FOCUS :

Digital Marketing Customer Care Organization
As a global support organization, the primary focus is to provide world-class, enterprise-level customer care for our solutions within the Marketing Cloud Service Offering.

Customer Satisfaction, the Digital Marketing Customer Care organization partners closely with various internal teams within the company such as the Account Management, Engineering, Sales, and Product Management organizations to be voice of the customer, providing real-time, real world, Customer experience feedback to these organizations within the company.


Job Description:

The Manager for Digital Marketing Customer Care is responsible for driving operational excellence across the service delivery teams in order to provide exceptional customer experiences, motivating and inspiring employees and creating high levels of employee engagement.
He / She will work cross functionally with global stakeholders within the Digital Marketing Customer Care Organization and other related business units in order to align goals, activities and resources in a highly integrated and matrix model.
The roles and responsibilities of the Customer Care Manager are quite diverse, and require proven abilities around People Leadership, Thought Leadership, Results Leadership and Personal Leadership.

Key Responsibilities:
Provide leadership and direction to a high performing team of passionate, motivated and customer focused professionals.
Continually focus on building the right capabilities within the organization in order to ensure quality of the customer experience.
Execute and create when needed, consistent, relevant and well-communicated operational KPIs that support the delivery strategy and helps drive customer satisfaction.
Drive customer satisfaction feedback practices and actionable insights aimed at performance improvement.
Partner on companywide initiatives to ensure customer satisfaction remains Companys priority.
Communicate with conviction to all internal stake-holders on areas of customer concern.


Would request you to kindly share this email with your friends in case you are not interested in exploring.


Thanks & Warm Regards

Neeta Chachra
Career Trackers & Consulting
8218710071
neeta@careertrackers.in

http://www.careertrackers.in

Salary: INR Best In The Industry

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Dear Friends

Warm Greetings from Career Trackers & Consulting.

Our prestigious client is looking for Technical Support Manager - Digital Marketing Customer Care for Noida.

Kindly email your updated resume with ALL the Mandatory Details at neeta@careertrackers.in and call at 8218710071


Company: A very Prestigious MNC
Role: Technical Support Manager - Digital Marketing Customer Care
Work Location: Noida
Interview Location : Noida
Nature of Job: Permanent & Fulltime
Work Hours : 5:30pm to 2:30am
Experience: 9+ years to 15yrs
Package: Best In the Industry
Required Qualifications: Bachelor Degree in Engineering or equivalent experience, with relevant Professional and Industry Certifications.


Would request you to kindly share the below requested details. These details are Mandatory:

Name :
Mobile :
Email ID:
Current Employer:
Current Role:
Highest Qualification:
Total Experience:
Relevant Experience on either of below :
(a) Technical Support :
(b) Digital Marketing :
(c) Customer Satisfaction:
(d) Customer Retention :
(e) Customer Support :
Current CTC:
Expected CTC:
Current Location:
Open for Noida :
Earliest you could join :
Open For working hours 5:30pm to 2:30am :

Knowledge & Skills Required:
8+ years of experience in leading Enterprise Product Support teams, delivering high-quality, customer specific, value-added technical and business services.
A technology professional with in-depth knowledge of current and emerging trends in Enterprise Software support services, including those in the areas most relevant to Adobes products and solutions
Domain experience in Digital marketing is highly desired.
Requires understanding of complex business models and services including SaaS and Cloud based Services.
Role model for Companys values with a focus on operational excellence, customer satisfaction and retention
Exemplifies leadership, inspiration, passion, exceptional communication, presentation and interpersonal skills.
Demonstrated ability to manage and lead Customer care delivery teams to high levels of performance.
Superior cross-functional communication; ability to navigate in a heavily matrix organization.
Excellent team management, coaching and mentoring skills.

FOCUS :

Digital Marketing Customer Care Organization
As a global support organization, the primary focus is to provide world-class, enterprise-level customer care for our solutions within the Marketing Cloud Service Offering.

Customer Satisfaction, the Digital Marketing Customer Care organization partners closely with various internal teams within the company such as the Account Management, Engineering, Sales, and Product Management organizations to be voice of the customer, providing real-time, real world, Customer experience feedback to these organizations within the company.


Job Description:

The Manager for Digital Marketing Customer Care is responsible for driving operational excellence across the service delivery teams in order to provide exceptional customer experiences, motivating and inspiring employees and creating high levels of employee engagement.
He / She will work cross functionally with global stakeholders within the Digital Marketing Customer Care Organization and other related business units in order to align goals, activities and resources in a highly integrated and matrix model.
The roles and responsibilities of the Customer Care Manager are quite diverse, and require proven abilities around People Leadership, Thought Leadership, Results Leadership and Personal Leadership.

Key Responsibilities:
Provide leadership and direction to a high performing team of passionate, motivated and customer focused professionals.
Continually focus on building the right capabilities within the organization in order to ensure quality of the customer experience.
Execute and create when needed, consistent, relevant and well-communicated operational KPIs that support the delivery strategy and helps drive customer satisfaction.
Drive customer satisfaction feedback practices and actionable insights aimed at performance improvement.
Partner on companywide initiatives to ensure customer satisfaction remains Companys priority.
Communicate with conviction to all internal stake-holders on areas of customer concern.


Would request you to kindly share this email with your friends in case you are not interested in exploring.


Thanks & Warm Regards

Neeta Chachra
Career Trackers & Consulting
8218710071
neeta@careertrackers.in

http://www.careertrackers.in

Company Profile

Career Trackers and Consulting

A very prestigious MNC having strong world wide presence
View Contact Details+

Recruiter Name:Neeta

Contact Company:Career Trackers and Consulting

Telephone:8218710071

Email :neeta@careertrackers.in

Reference Id:Technical Support Manager- Digital Marketing

Website:http://www.careertrackers.in

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